Hiatus Spa + Retreat

You Deserve a Hiatus

What makes it fun

Our spa in San Antonio is just across Brewer's Alley from Hotel Emma and nestled away under the Cellars Residences. It features thirteen treatment rooms, a hydrotherapy room for Vichy shower treatments, a relaxation room, a nail therapy area with zero gravity chairs, and a variety of other amenities. It is airy, open, and bright, making it the ideal location for your routine rejuvenation needs. Come unwind and rejuvenate with us. You deserve it.

Google Reviews

4.5

Based on 360 reviews

A Garcia

19:02 26 Jun 24

I had the signature massage with Connor recently, and it was great as usual. She is friendly and professional, always asks if there are questions and concerns before the session starts.

Amanda Machuca

18:17 26 Jun 24

Staffing is terrible. The spa itself has always been enjoyable, however, my appointments have been canceled or modified more times than I can count over the past year due to poor staffing. I pay monthly for a membership. The membership credits expire after a couple months which is fine but the fact that my appointments consistently get canceled due to “ a family emergency” jeopardizes my credits. On Saturday June 22, 2024, I was scheduled for the “change your life hydrafacial” at 07:30. My esthetician arrived 53 minutes late for our appointment. I was notified 15 minutes after my scheduled appointment time that my esthetician was running late. The manager offered me a free add on for the inconvenience. This was about the 5th time I was offered a free $10 upgrade due to an “inconvenience” caused by the spas staff. This was completely unacceptable. The first four or so staffing issues I had been subjected to, I accepted and was forgiving but this past time was absolutely ridiculous. I am paying for a $250 service. A $10 free add on is not acceptable. I was the told that I could stay and wait for my esthetician to arrive but that my appointment was then to be reduced to a shorter facial service. When the esthetician arrived 53 minutes late, all they could say was “Thank you for waiting for me.” Anytime I try calling the spa, no one ever answers. I have called 8 times today without being able to speak with anyone. There are certain services that require clients to call to schedule instead of being able to book online. I have a credit that expires in a couple of weeks (which I would have redeemed at the beginning of June but yet again, my nail service was canceled due to a “personal emergency”). At this point, I only continue with my membership because of two staff members who have always provided consistent service. Shout out to Ashley G. in the nail area and Melissa in the MedSpa who have always been phenomenal!

Priscilla Caballero

23:51 19 Jun 24

I had a session with Ernest for body retreat with Body Scrub and Gua Sha. It was a very new experience which I highly recommend. Thank you Ernest. It elevated my mood and was happier. It gave me a spring of energy too.

22:31 16 Jun 24

Ang Andrade

20:47 15 Jun 24

Mike did my massage, and he did an amazing job! I will definitely be back.

Briza Bustillos

21:24 16 May 23

My masseuse Lauren was amazing and made my first time getting a massage a wonderful experience! She was professional and knew what she was doing. I felt at peace and my body felt so relaxed after the massage. I had knots that she took care of and my back and shoulder pain were gone afterwards. Truly was amazing and would definitely do it again and recommend everyone to do it as well. It was worth it. The atmosphere was relaxing, the music was calming. I felt a lot of Seratonin.

Location

Pearl Pkwy, San Antonio, Texas 78215, United States

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Website

https://hiatusspa.com/locations/san-antonio/

Hiatus Spa + Retreat

You Deserve a Hiatus

What makes it fun

Google Reviews

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