Beautiful property that is located about 10 minutes from the Riverwalk. We had originally booked the Oge Chinoiserie room. A couple of our friends thought about joining us on our trip, so when we checked online we were shocked that our room was showing as available for the dates we had booked.
When I called the hotel to confirm the owner, Don, told me that they had someone else book the top two floors after we had already reserved our room and that they upgraded us to the Blenheim Suite instead. I was a bit bummed because I was looking forward to staying in the Oge Chinoiserie. However, I was trying to stay positive as the Blenheim Suite had more upgrades than our original room. Upon arrival we were then told that 2 out of the 4 nights we had booked we would be locked out of the top floors of the house, as they were now reserved for the private party. This was a bit upsetting as we were looking forward to spending time in that part of the house, and we were planning on using the amenities up there.
When I brought my frustration to the Lisa, she ensured me that I had more amenities than I had originally paid for. While true, this is a hotel where you specifically hand pick a room that you want as each room is uniquely styled. Our suite was nice, but we would have been perfectly happy in the Oge Chinoiserie that we had booked, even with it being a smaller room. They ended up accommodating us by relocating some of the amenities to the downstairs sitting room which was very nice of them.
Overall, we still enjoyed our stay. The pool across the street is lovely, the room was clean, the location was relatively close to the activities we had planned. The only other thing I would have preferred is for them to add the hot breakfasts back. I see that they used to serve it before COVID, but then they switched over to a continental breakfast that is served in your room. I would not mind paying more for a hot breakfast in the morning time. This would be a great amenity to bring back that would really put this place over the top!
