Emily Morgan Hotel

Recognized by the Historic Hotels of America

What makes it fun

The iconic Emily Morgan Hotel, built in the 1920s, overlooks the historic Alamo. Only Three blocks from the River Walk, your not no far to take a stroll along the beautiful paths. The antique rooms of The Emily Morgan live as a capsule from an elegant area but are decorated with all of the up to date appliances you can imagine. Their restaurant serves American style cuisine with all the Texas flavors you would expect from San Antonio. Enjoy the nightlife at the bar which offers signature cocktails and local beers. At the end of the day, don’t forget there's also an outdoor pool, a hot tub!,

Google Reviews

The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel

4.3

Based on 3,274 reviews

Amanda Dillard

2 weeks ago

Very cool hotel! The valet parking ($54/night) was worth it because of in/out access. The paid parking around the area doesn’t have that. The valets were generally very nice and helpful. Johnny met us checking in and had a ton of information about the area around us with food recommendations. He helped us unload the car and he unloaded the cart once to our room. The room was overall nice. We had a double queen with a view of the Alamo. I wouldn’t pay extra for the view, but it did come with the garden tub which was worth every dollar. The only downside I found was the way the bathroom was set up. The toilet area had its own door, so it was completely private. But the bathtub and vanity were only behind a sliding glass door. The door was frosted, but it didn’t afford any privacy which was a little awkward when traveling with more than just a partner. I was actually surprised I didn’t find any reviews that mentioned it because it absolutely made it uncomfortable. I don’t know why they don’t put the beds on the opposite wall. At least then nobody is staring into the bathroom. I believe other room types have different set ups, definitely worth asking if you’re traveling with people. The location was excellent for access to the Alamo and river walk. Oh, there is a mini fridge but no microwave. That was a bit of a letdown. Overall we enjoyed our stay and would stay again.

Ian Rouse

2 weeks ago

It was okay, but no better. Service: This could be considered bigger in Texas if we are talking about the size of disappointment. $80 for two school cafeteria sandwiches and a rotten side salad… and an hour and a half wait? Abysmal. Not to mention the description of the food was grossly inaccurate. They should have offered to comp it but I guess I was too polite to think to suggest that at the time. I booked a King Suite with breakfast included. I sleep the night, wake up eat breakfast and then was told I have to pay $40 for something I already paid for and booked at the time of reservation? Sounds like greedy owner practices. This time I wasn’t willing to be screwed on the food after my room service from the previous night. Food: The restaurant itself was good, the service at the morning breakfast was good. The issues were no fault of the employees Location: Great Location, lots of cool history around. The location is probably the safest in San Antonio. Your family will be safe here. Decor: The decor of this Hotel is the shining star of the experience, truly the best decorated hotel from the tile throughout. The decor was clearly curated by a professional. Heres the catch: AI stickers and posters throughout the hotel as well and it’s obvious. Overall it was okay but you must be careful or your $250 hotel visit will quickly stack up to $450 with the ridiculous surcharges. In this age of America where the working class have to work double the hours we used to for the same amount as we got 5 years ago, it was very disappointing to have to advocate for my wallet at every turn. Overall, the experience was good but the customer service is where things truly were lacking. To be clear, the issue clearly lies with management and ownership NOT the employees. The employees were doing their best with their allotment's.

Kristine Theys

2 weeks ago

I used to really like this hotel, which is why I’m especially disappointed after this stay. I’ve stayed at the Emily Morgan several times over the past few years and always enjoyed it, but this time was a completely different experience. I stayed here last weekend with my sister, who was visiting me all the way from France. I really wanted her to have a nice experience in San Antonio, and she was very excited about the trip. We got to the hotel pretty late at night and didn’t have much time before our dinner reservation. When we got to the room, I was about to get in the shower and noticed there was a LOT of long hair in it. We were already in a rush and didn’t want to miss our dinner reservation, so instead of asking for another room, we just got ready and mentioned it to the front desk on our way out. We asked if someone could please clean the shower while we were at dinner. The front desk employee seemed like he didn’t really believe us at first, even though we explained that the hair wasn’t ours. Then we mentioned that there wasn’t any conditioner in the room either. At that point, he realized that the shower basically hadn’t been cleaned at all. We asked if someone could just come up and clean it, and we were trying to be nice about the whole situation because we really didn’t want to make a big deal out of it. He told us there was no one available to clean it at night and that we would have to wait until the morning. Since we were only staying one night, that didn’t really help us. He said he would talk to his manager, so we left for dinner and assumed someone would at least follow up with us. When we came back from dinner, the employee was gone. We never heard anything from him or the manager, and nothing had been done. The next morning, we went downstairs again to bring it up. Since we had booked through a third-party website, we were told that they would have given us a discount but couldn’t because of how we booked. Fine, but what really bothered me was that there was no other attempt to make things right. If a discount wasn’t possible, they could have offered a breakfast voucher, a small credit, or literally anything. Instead, it felt like they just wanted to say there was nothing they could do and move on. We even had to ask multiple times just to get a bottle of conditioner because there wasn’t any in the room. What makes this even more disappointing is that I specifically paid for an upgraded room with the Alamo view because I wanted my sister to have a good experience during her visit. Instead, we had to deal with a dirty shower, missing toiletries, and then spend more time the next morning trying to get someone to actually address it. The next day, I stayed at a different hotel in Austin that cost about half as much, and it was significantly cleaner. I’ve stayed at hotels that were cheaper and had lower ratings than the Emily Morgan and had much better experiences. It’s honestly just really disappointing because I used to like this hotel and would come back every year. For the price and the reputation of the hotel, I expected much better. (Pictures attached were taken after I turned on the shower, before I got in, as I had not noticed there was hair in the tub at first. That’s why the tub is wet)

marion dobie

3 weeks ago

Daryl the valet and Donald the front desk person were absolute Rockstars that made our stay awesome! The rooms were nice and the tub was great for soaking in will definitely return!!

The Loyd FamBam

3 weeks ago

We just spent Labor Day weekend here, and this was our second stay. The location is awesome, the rooms are nice, and the staff overall is professional and friendly. Unfortunately, a few issues made this stay more frustrating than our first. Before arriving, I received an email reminder to check in through the app. When I did, I noticed that only 2 of the 3 rooms I had booked were showing. I called the hotel to make sure there wasn’t an issue, but it took multiple calls and a very long time on hold before I was finally able to speak with someone. After about five minutes on hold, the representative confirmed that all three rooms were booked, but the reservation details were completely wrong. I had reserved 1 king room and 2 double-queen rooms, but the hotel had all three booked as double-queen rooms, and they were assigned to different floors. We had made the reservation about three months in advance, so I’m not sure why the rooms couldn’t have been arranged on the same floor. The representative told me she would try to get at least two rooms on the same floor. Unfortunately, when we arrived, that hadn’t happened, and it felt like the phone call had never been made. Thankfully, the gentleman at the front desk was able to work something out and eventually got two of our rooms on the same floor. The valet situation was another frustration. On Sunday morning, we requested our car through the valet app while many guests were checking out. The app showed that we were 19th in line, so I paid the additional $5 to skip ahead, which moved us to second in line. Despite that, we still waited roughly 20 minutes for our car. I watched the valet bring out at least five or six cars that had been requested after ours. By the time our car arrived, the lobby was almost completely cleared out. Parking is also difficult here. I personally think $50 a night for valet parking is excessive. The only other option is the public lot behind the hotel, which is $35 a night, but if you return late and the lot is full, you’re out of luck. Overall, it was a good stay. The location, rooms, and friendly staff are positives, but the reservation issues and valet experience took away from what otherwise could have been a much better weekend. Hopefully, these are things the hotel can address because we really do like the property and would consider staying here again.

Rafaela Garcia

2 years ago

Jay was our valet parking attendant at our recent stay. He was very professional, attentive and helpful!!

Irma Wilson

2 years ago

Jay, Johnny and Isiah did an amazing job!! So helpful and we will definitely be returning!

Sean Russell

2 years ago

DONT VISIT THIS PLACE HORRIBLE SERVICE!!! I went for a murder mystery event and couldn’t even get served at the bar the bartender were to busy looking off into space to attend to me even when I asked. The whole place had terrible service. DONT VISIT!

Mary Dushane

2 years ago

Jay M Isaiah was helpful! Helped with our Uber and assisted us with directions! Thank you so much!

Phil Cox

2 years ago

Trey Phonez

3 years ago

Beautiful hotel!!! Great location!!! Only disappointment was not being told beforehand that the champaign bubbler tubs had been removed. This was the main reason for booking the room. I was given a $100 discount. I was was also given an upgrade prior to arriving. Still a great experience and would definitely book a room there again.

Milton Marshall

3 years ago

Nice room upgrade, good service, good location, but the thermostat didn't work well.

RD Smith

3 years ago

Very nice hotel, would stay there again. But last morning going to take showers. No hot water.... It was close to everything we wanted to do, easy in and out.

Sean White

3 years ago

The Emily Morgan is a great hotel! The rooms are updated and comfortable. The beds are high-quality and we got a great nights rest on them. The valet service was exceptional and Jay M was very helpful , prompt, and courteous.

Rosalind Kersh

3 years ago

I stayed at the Emily Morgan hotel on 10/15 - 10/17. The experience from beginning to end was unpleasant. For one I did not know the history of this hotel. It was Halloween month so the hotel was decorated in horror decorations. Not cute pumpkin fall but demonic evil decorations. I was placed on the 14th floor and heard doors shutting all day and night but never seen anyone in the halls. I didn't sleep comfortably for 2 days. When checking out the valet service at $50 night brought my car around, my car was broken into. I was one of a few in the locked garage that was broken in. I called the police and missed the meeting I was in town for, to file a report. The valet service and hotel are going back and forth on who is responsible. I had to file repairs on my insurance and all my items in my car were stolen. Come to find out their secure parking garage is not secure. There are no cameras and the gate doesn't close all the way. You don't find this out until after the damage is done. Stay at your own risk but I wouldn't recommend this hotel.

Dominique Moreno

3 years ago

We Celebrated our Anniversary/honeymoon this past weekend. Every hotel staff member we encountered was friendly and helpful. Especially Johnny. He made our stay feel very welcomed and memorable for us. We appreciate everything he did for us!

Jen Miller

3 years ago

Staff was exceptional. Caleb checked up on us and made sure we had everything we needed. Location was PHENOMENAL, walking distance to everything. Nice cold rooms to cool down from the summer heat. Ghosts were friendly. Breakfast was fantastic, lots of options. Would 100% recommend :)

Kristen Murphy

3 years ago

What a fabulous hotel. We celebrated our10 year anniversary here and so glad we did. It was perfect. Geat service from the valet to the front desk. Amazing view of the Alamo in the king suites. Lovely room with a fabulous garden tub. I can't wait for another occasion to come back.

Kitty Graves

3 years ago

The room was amazing!!! Huge and with the amazing tub with massage bubbles!!!! The location is across the street from the Alamo. So convenient. The service was not bad until we asked front desk for some spoons that never arrived. we called 2 times and each time we assured we would receive them and never did. Other than that everything was great, happy stay😊