Estancia del Norte San Antonio

Unwind in Spanish Colonial Beauty

What makes it fun

Estancia del Norte San Antonio is a boutique hotel with the most gorgeous Spanish colonial influence in their decor. You will want to spend time exploring this beautiful boutique hotel and taking in all the architectural details. Make sure you plan to spend some time at the pool. The outdoor spaces are just as carefully designed as the interior of the hotel. You are truly surrounded by beauty meant to help you slow down and just relax.

Google Reviews

Estancia del Norte San Antonio, Tapestry Collection by Hilton

4.5

Based on 1,729 reviews

Jill Wagner

3 weeks ago

This is our second time staying at this hotel. It is nice that it has airport shuttle service. We had three nights of bad sleep because of noisy guests nearby. Our toilet seat was loose. After checkout we received our bill. There was a $30 breakfast charge per day. We did not eat breakfast there because we thought it was not included. At check in, the front desk clerk did not notify us that we had prepaid for breakfast with our reservation. My husband got coffee one morning and paid $4.00. We ate breakfast the final morning and paid cash. After spending over 30 minutes on the phone, we were reimbursed for the coffee and our one breakfast that we had, but they said they could not give us credit for the other breakfasts. We felt that if there was any credit made, it could have all been credited. We learned a lesson, but we expected more from Hilton which has been our hotel choice for more than forty years.

Nicole Aimée

3 weeks ago

Believe it or not, someone from the engineering department helped me get something from room service because they were so busy with a 1000000 weddings. Shout out to Mark for helping me out!

Kenny Powers

3 weeks ago

Liza Garcia

3 weeks ago

⭐ Extremely Disappointing First Experience – Would Not Recommend This was our first time staying at Estancia del Norte in San Antonio, and unfortunately, our experience has been extremely disappointing from the start. The hotel emailed us offering an upgrade to a courtyard room, but when we arrived, the upgrade was not honored or even discussed during check-in. We went all the way up to the fourth floor before discovering that the upgrade we had been offered had not been applied. To make matters worse, when we got into our room, we discovered that the TV was stuck in display mode, making it impossible to enjoy watching it normally. We called the front desk for assistance, and the employee was not very helpful. She said she needed to call engineering, but when I asked how long it would take, she responded, “I don’t know, I need to call them.” I then heard music playing, and the call was disconnected. Between the unhonored upgrade, the TV issue, and the lack of customer service, this has been a very frustrating and disappointing experience. First impressions matter, and this hotel has certainly not made a good one. We came here expecting a pleasant stay, but instead we have spent our time dealing with problems that should have been handled professionally. Honestly, based on our experience so far, I would not even give this hotel one star. I hope management takes these concerns seriously because guests deserve better communication, follow-through, and customer service.

Steve Seward

3 weeks ago

Emma Taylor

4 months ago

it was ok. I would not say it was worth it for the price. Our bill ended up being $800 for rough sheets, a warm room, and cramped quarters. staff was great and food was good. room left much to be desired.

Teresa Mancha

4 months ago

jimjager350

4 months ago

Great location, close to the airport. Everyone on staff very friendly and helpful. The Pasao bar restaurant was great, except for one server named Anna. She was not very friendly, never checked on us after food came, never refilled our waters. She is not an asset to your fine hotel.

Nicole Savageau

4 months ago

We came here to celebrate my friend’s birthday and have had the loveliest time! Nate checked us in and wished her a happy birthday right away since he was not going to be there the next day to tell her in person (so sweet). Cam at the bar was so nice and made us amazing drinks! Joie was an amazing server for our dinner and so kind. The manager on Monday during the day was also so lovely and made my friend’s birthday special, although I didn’t get his name. And the man on the breakfast shift at the bar Monday morning was also so kind and helpful. Super lovely staff across the board. The courtyard area with the pool is so fun and pretty for a peaceful day, and all the food was really good! Very charming location for a 2 day getaway! Also close to the Pearl and River Walk.

Cameron Evans

4 months ago

My check in time was at 4pm, I arrive at 6pm My room is still not ready. They say they’ll give me a call when my room is ready, never got a call. 9pm I ask about my room, apparently it was ready for a while. (Ruined my first day in San Antonio, had to sit by my bags all day) Day two I get breakfast out of the hotel at the bar. All areas at the bar are dirty. I sit. They take 20 minutes address me, I cleared my own area at the bar. I finally order (basic breakfast bacon eggs potatoes) takes another 40 minutes. Bartender address me again saying sorry let me check on your food (I know for a fact they just made my food after the 40 minutes) finally get my food it’s okay for a hotel. Ask for my check ( full price) they don’t try and right there wrongs by comping me anything. I leave zero acknowledgement Awful experience here

Brooke Radford

5 months ago

My stay here was fantastic the staff was very friendly the hotel was extremely clean, very quiet, felt subtly luxurious, the pool was clean, everything was perfect the shuttle service was also wonderful and I truly could not have asked for a better stay. My only issue was that I had reserved a courtyard facing room and when I had gotten to my room my keys would not unlock the courtyard side doors I went to the service desk and they reset my keys to ensure it wasn’t my keys and called maintenance. Maintenance said they couldn’t even get it open and I decided hey that’s fine just a little extra security. I was slightly disappointed though since I had upgraded my room and spent extra money specifically for the reason of being able to walk in and out of the courtyard side doors. However that little hiccup doesn’t define my stay there and I was thoroughly satisfied with the wonderful service and beautiful hotel I was provided with. If I’m ever in need of a stay in San Antonio this will certainly be my go to place. Thank you to all of the wonderful staff!

Don Martin

5 months ago

One night stay after a wedding. Being a Hilton Honors member, I was able to get a room assignment early which allowed my wife to get ready for the wedding. Great bar and lounge areas including outside in the courtyard. Being right next to Loop 410 there would be no quiet area without the fully enclosed courtyard.

Tony Flores

5 months ago

We thoroughly enjoyed our stay. The staff was amazing, attentive and professional. We got the feeling that everyone there goes above and beyond. We went for an evening swim and while we were swimming a staff member brought a stack of clean towels for our whole family and laid them on our chairs. Now that is service worth 5 stars. We will absolutely come back and stay again. This is now our go-to hotel in San Antonio.

Laura Flynn

6 months ago

I had an exceptional experience with Mark, the electrical expert at Estancia. From the moment we checked in a few days ago, he greeted me with genuine warmth and a truly service-oriented attitude. We were visiting under difficult circumstances, and his kindness made a meaningful difference. Mark went above and beyond to ensure all of my needs were taken care of. During a rainstorm, he even personally brought me a bell cart, which was incredibly thoughtful and appreciated. His professionalism and compassion stood out throughout our stay. Thank you, Mark, for your outstanding service and kindness. I truly hope to return to the hotel in the future.

Jazz Samuels

9 months ago

My best friend and I absolutely love this hotel. From the moment we arrived, the staff made us feel so welcomed and taken care of. The level of kindness and hospitality here truly stands out. We especially have to highlight our experience at the Paseo Bar. The atmosphere is perfect for relaxing, enjoying great food, and having a few signature cocktails. A special shoutout to Brooke, our bartender, she is phenomenal! Brooke is incredibly hospitable, attentive, and genuinely makes you feel valued as a guest. She took such great care of us, and made sure we had the best experience possible. It’s rare to find service that feels that personal and warm. Highly recommend staying here and spending time at Paseo Bar. You won’t regret it!

John Silva

3 years ago

Claudia was amazing she really worked it honey! Can’t wait or come back just for this loving young lady!!!!

Lizzie Murillo

3 years ago

I had the worst experience ever at this hotel. I came back from work ready to unwind from a long day of work only to find out that I had basically been evicted from my room. When I asked the front desk why my key was not working she proceeded to lie to me and said I only booked for 1 night. I pulled up my confirmation to show her I booked for 2 nights. She explained that there must have been a glitch in their system then. She then issued me a new working key and assured me all of my things would be in my room as I left them. I was skeptical but I had no reason to believe she would lie. I went upstairs and found all of my things were gone! I marched back down stairs and informed her again that my things were missing (including my laptop!) A quick look in the back room revealed that my belongings were stuffed in a plastic bag at reception. I have never been more humiliated. At this point I am furious and almost in tears because I have not received an explanation nor have I received an apology for what happened to me. She then proceeded to hand me my things with a simple “here you go” as if they hadn’t just evicted me and stuffed my toothbrush in a bag with my sneakers. As if a stranger hadn’t been in my room touching all of my things. I travel a lot for work so I always make sure to put the DND sign up for this reason. I don’t like people in my room when I’m not there. Not only were there people in my room but there were also strangers rummaging my things. I immediately asked to speak to her manager. When the manager arrived, she told the manager that my reservation was for 2 days (LIKE I SAID) but it looked like someone had checked me out at 5 am that morning. This was news to me! Why did she not share this information with me? Why wait for the manager? Additionally I never received any notification that I had been checked out. Like I said, I travel A LOT. I’m a Hilton diamond member who has stayed at this hotel before so I know how this works. I ALWAYS get an email and notification in the app when I am checked out of my room. I received no notification. I feel like they had ample opportunity to catch the mistake. For example, why would the clean up staff not ask why my room still had all of my belongings in it? Shouldn’t the room service staff alert reception that there might be a mistake? Why would no one call me and ask why I would leave my things behind after checking out? Why did it take me getting home from work at 6pm and informing them to realize there was a problem? I should also add that it’s not like they needed the room (since I had technically booked it for 2 nights). They didn’t even clean it. My bed was still unmade just as I left it. So why take all my things out? This whole thing felt so hateful. I’ve never been treated this way by anyone. The worst was the lack of apology. I basically had to beg for one from the manager. Ruined my entire evening and trip. Needless to say, I will never be staying here again. Please retrain your staff on basic respect and chain of custody.

Chill Quill

3 years ago

Came in earlier this week and was served my Daniella, she was great with her conversation and made a really good margarita!

Steven Card

3 years ago

Stayed many times for business and it's my go to. Close to the airport with a shuttle. The service is great and the rooms are comfortable with uniquely fashioned furnishings. Great value too. Try and get a courtyard facing room for the noise. There's a lot of walkable restaurants but the one in the lobby was pretty good for breakfast

Timothy T

3 years ago

First time using the Tapestry line up of Hilton Hotels, very impressed. Wasnt sure about the location, right off of the highway, but once inside the design makes you feel isolated and away from the bustling highway. Common areas were beautiful, inside and outside. Lots of fountain features, art, and tropical plants which were great. Made you feel like you're at an escape. Rooms were beautiful, nice bed and shower. Service was good. Ample parking and felt safe. Overall great experience and will likely seek out other Tapestry line ups in the future.

Location

37 Northeast Loop 410, San Antonio, Texas 78216, United States

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Contact Information

Phone Number

(210) 366-2424
Website

https://www.hilton.com/en/hotels/satinup-estancia-del-norte-san-antonio/

Estancia del Norte San Antonio

Unwind in Spanish Colonial Beauty

What makes it fun

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