I'm conflicted whether to recommend this hotel or not. It's a solid 3 star hotel, but worth looking at other options.
We booked a King Bed Suite River View Balcony (Room 230) for an excellent award price and it was great for us. However, I don't think we would return nor would stay here in a standard room for cash price.
The room we stayed in was huge and spacious, the bed comfortable and overall very clean. The two AC units worked fine for us, although loud we weren't bothered. The shower was good and had full doors that kept all the water in (which is extremely rare nowadays). Our room was quiet, because of the layout it wasn't directly next to the door and didn't get much noise, but I don't think that's true for the standard rooms. The view wasn't all that great and the balcony was tiny, barely large enough for two people to stand on.
We enjoyed the location as it's right on the museum reach of the river and about 1.25 mile walk to the Pearl. If you're looking for the downtown reach of the river or the main touristy area this probably isn't for you.
The customer service was hit or miss. Some people were extremely helpful and friendly, others not so much. No major complaints there.
The hotel parking was full every day, as others have said. However, directly connected, but separated with a fence, is a private lot that's $25 for 24 hours. We found parking here every night even when returning at midnight on a Saturday. Others mentioned the area was "shady", we didn't get that feeling at all.
Biggest complaint for us, the elevators. One was out of service our entire stay making the wait long. The other kept breaking and we were required to use the stairs. While an inconvenience for us, it could be major problem for others. The hotel staff also failed to put out of order signs on the elevators until our last day, so people would just be standing around waiting until another guest told them it was out of order.
