Sugar Factory

Picture Perfect. Every Element. Every Time.

What makes it fun

Get ready to indulge at Sugar Factory American Brasserie. Be blown away by extravagant dishes, mouthwatering sweets, and irresistible treats. For more than a decade, Sugar Factory has absolutely thrilled guests of all ages with our globally acclaimed, super fun brand that brings an incredible burst of energy, creating unforgettable moments in a delightful, family-friendly ambiance. Get ready to have your taste buds blown away and your Instagram feed on fire at Sugar Factor! From delish burgers to refreshing salads, indulgent pastas to larger-than-life smoking goblets, and jaw-dropping milkshakes that will leave you in awe. From the moment you step inside, every element has been meticulously designed to create those picture-perfect moments that you'll cherish.

Google Reviews

Sugar Factory - San Antonio

3.9

Based on 1037 reviews

Brandi Sanchez

22:43 17 Nov 24

Anthony was my server he was very wonderful very hot very interactive have a wonderful entrance wishing me happy birthday. WE LOVE ANTHONY. give him that trip to Vegas

Danny Diaz

22:19 17 Nov 24

This place was awesome, the staff was amazing. Thanks to Anthony the server

Amanda Muth

21:28 17 Nov 24

First time here and I highly recommend. Food was great and so was our server Anthony. He was attentive, friendly and his recommendations were on point. He helped make our first time memorable for my family. Come here and ask for him, you won’t be disappointed.

Macario Escamilla III

21:24 17 Nov 24

Food and nonalcoholic drinks were just perfect!! We really enjoyed the atmosphere, food and most of all our server Anthony!! Come to Rivercenter Mall at the Sugar factory and ask for Anthony for an amazing experience!!

Billie-Joe Hernandez

00:41 17 Nov 24

Shellie Kunzer

00:34 20 Nov 23

Long review- but many negative things to share (unfortunately).Where to start! The service is absolutely horrible. Our hostess passed out silverware & appetizer plates - 2 of which were dirty & clearly unwashed. Her response was a 'giggle' & "oh how'd that get there?" (We should hv taken that as a sign).The waitress screwed up 4 out of 6 of our orders, & couldn't hv cared less. Our drink orders took over 30 minutes to arrive. I had ask for a drink in a goblet size - I was told "oh no we can't make this drink in that size," which honestly made 0 sense to me.Food was mediocre at best. I ordered the grilled ham & cheese. There was 2 tiny pieces of thin cheap lunch meat on the entire sandwich. The fries were hard & barely warm. My husband's chicken "breast" was about the size of a small orange, with a big bone attached.The waitress never came to check on us after we said we were missing items from our order. She came at the very end to give the check & that was all. We noticed the majority of the staff hanging around in the kitchen area joking & laughing & on their phones. One of male staff (appeared to be a manager but not 100% sure) spent his time discussing "women he could find" for the bartender. Very odd & unprofessional.And then there were the restrooms...Absolutely disgusting. Toilet paper & paper towels everywhere, the trash bin overflowing onto the floor, water all-over the counter & sink area. 1 of the soap dispensers were empty, & the other barely worked. It was very clear the restroom had not been checked in a longgggg time.The 1 & only thing positive I can say is that they did seat us right at our reservation time.I have been to the Sugar Factory many times in Las Vegas, & it is NOTHING like this location. It was fantastic & I had 0 issues. If you are expecting a fun & good experience at the San Antonio location, be prepared for disappointment. I will not be returning here & honestly wish we could get our money back! Or at least the ridiculous 20% service fee they automatically charge you!

Christopher Smith

09:33 19 Nov 23

The waitress Felicia was very attentive and courteous as well as pretty.

joshua juarez

07:58 19 Nov 23

AUTOMATIC GRATUITY!! They don’t tell you at all about it like if it’s just expected once you get there. You have a better chance spending your money at Hooter and going to marble slab after everything is overpriced. I’m a man about his food and drinks but they do to much if you’re just looking to go out and eat definitely a one time thing type of deal. If you go here just know you’ll be spending more money then what the foods worth. Waitresses take forever to bring your food and beverages they rather hit the Cardi B dance then bring your stuff 🤷🏽‍♂️ gEt GuD

Tony Lopez

05:19 19 Nov 23

Agustin is the guy you wanna look for when coming here! He fux it up with the drinks and makes sure you’re good at the right times and not annoying you lol

Victoria Williamson

03:27 19 Nov 23

We came with a party of 20. The atmosphere was great. It put everyone in a good mood. However the basic customer service was lacking, although our food came quick and accurate - no one at the table received a refill the entire time . Also, when they came out with the Hong Kong we had to chase down staff for bowls and spoons so everyone could get a portion. They were trying but it seemed a bit unorganized. We do appreciate everyone being friendly but not happy that everyone left thirsty ! lol - will come again to give it another shot

Miriam “MiMi” Mendoza

14:23 06 Jul 23

There isn’t much parking and the surrounding area all has towing enforced signs. The dance floor is extremely small and only one bar available.

ashmeet sethi

22:23 30 May 23

Must try the amazing shakes. They don’t only look amazing, they taste amazing too. Pastas are also good. Vegan burger is highly recommended. It was so flavorful that I am short of words.The only thing I didn’t like much was the veg tacos. So veg tacos I won’t recommend. Overall the cafe is good.